Refund policy
At LOPO☆T, we are committed to providing high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our policy below.
Eligibility for Returns
We accept return requests within 14 days of delivery under the following circumstances:
- The product arrives damaged or defective
- You receive an incorrect item
- The product has a manufacturing defect
To qualify for a return, the item must:
- Be unused, unworn, and unwashed
- Be in its original condition
- Include all original tags, packaging, and accessories
- Be accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance products
- Customized or personalized products
- Items showing signs of wear, washing, alteration, or misuse
- Returns requested after the 14-day return period
Return Process
- Contact our customer support team within 14 days of receiving your order.
- Provide your order number along with clear photos of the item and the issue.
- Once approved, we will provide return instructions.
- Ship the item back according to the instructions provided.
Refunds
After receiving and inspecting the returned item:
- Approved refunds will be issued to the original payment method.
- Refund processing may take 5–10 business days depending on your payment provider.
- Shipping charges are non-refundable unless the return is due to our error.
Exchanges
Exchanges are available for eligible products, subject to stock availability. If the requested item is unavailable, a refund may be offered instead.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact the LOPO☆T support team. We are always happy to assist you and ensure the best possible shopping experience.